Conditions générales

By accessing or using Rino Tracking, you confirm that you are authorized to act on behalf of your organization and to bind it to these Terms. If you do not agree, do not use the service.

Rino Tracking is a software-as-a-service platform for fleet management, including GPS tracking, maintenance, inspections, fuel and expenses, compliance documents, alerts, reporting, a mobile driver app, and an optional AI assistant. Features available to you depend on the plan assigned to your organization.

You are responsible for the accuracy of account information, for keeping credentials confidential, and for all activity under your account. You must promptly notify us of any unauthorized use. The service is intended for business use by users aged 18 or older.

Plans may include a trial period. After the trial, continued use requires an active subscription. Fees, prepaid package capacities, billing intervals, and annual charges are described at sign-up and in your billing dashboard.

Unless stated otherwise, fees are payable in advance and are non-refundable except where required by law. We may suspend or restrict access for overdue payment after notice.

You agree not to:

• Use the service unlawfully or to track individuals without a lawful basis and appropriate notice.
• Upload content you are not authorized to share, or that infringes the rights of others.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the platform.
• Resell or provide the service to third parties except as permitted by your plan.

You are responsible for complying with laws applicable to fleet operations, driver monitoring, and data protection in your jurisdiction.

The Rinio Assistant analyzes documents and images you submit and proposes records for your review. You acknowledge and agree that:

• AI-generated output may be incomplete or inaccurate and is provided for your review only.
• No record is created until you review and confirm it; you are solely responsible for the accuracy of any record you confirm.
• Submitted files and questions are processed by a third-party AI provider as described in our Privacy Policy. The AI models used do not train on your data.
• You must not submit content you are not authorized to process, and you must not rely on AI output for legal, financial, tax, or compliance decisions without independent verification.
• The AI feature is provided as is, without warranty as to accuracy or fitness for a particular purpose.

As between the parties, your organization owns the operational data it enters and the documents it uploads. You grant us a limited license to host and process that data solely to provide and support the service. We own the platform, software, and all related intellectual property.

The platform integrates third-party services such as AI, storage, mapping, email, and push providers. Their availability and terms are outside our control, and we are not liable for their acts or omissions.

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, update features, or modify the service. Real-time tracking depends on third-party GPS hardware and networks that we do not control.

To the maximum extent permitted by law, the service is provided as is and as available without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or non-infringement.

To the maximum extent permitted by law, Rino Tracking will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill. Our total liability for any claim is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold Rino Tracking harmless from claims arising out of your data, your use of the service, or your breach of these Terms or applicable law.

You may stop using the service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. On termination, your right to use the service ends and data is handled as described in the Privacy Policy.

These Terms are governed by the laws of the Republic of Tunisia, without regard to conflict-of-law rules. Disputes will be subject to the competent courts of Tunisia, unless mandatory local law provides otherwise.

We may update these Terms from time to time. Material changes will be communicated through the platform or by email. Continued use after changes take effect constitutes acceptance.

Questions about these Terms: [email protected].